Common Problems

How to register as subscription platform memeber?

  1. Member registration (E-mail)
    1. Click the [Register] button in the upper right corner and select Sign Up
    2. Fill in the necessary information (Country, Common Language, Name, Email)
    3. Click [Send Verification Code] and the system will send the verification code to your email.
    4. Enter the verification code you received to the verification code field.
  2. Member Registration (Information)
    1. Fill in the name of the company or school you serve or study
    2. Fill in the postal code and cell phone number
    3. Set your member login password
    4. Fill in the captcha verification code at right side which  prompted by the system 
    5. After reading the Terms of Use, please check [Agree].
    6. Click the [Register] button to complete the account registration

How to subscribe product?

Commodities Selection
(1) After registering your account, you can start browsing commodities
(2) The top row are the categories of commodity you can select according to your needs
(3) Take the NcEditor in [Commodities] as an example. 
(4) Scroll down to see our commodity specifications and introduction video.


Start the subscription
(1) select the use version you want to use
(2) Then, choose a subscription plan, which can be divided into 1, 3, 12 months or a free trial version.
(3) After selecting the plan, click【Buy】


Shopping List
(1) Select the use version and adjust the number of subscriptions. 
(2) The order summary on the right side will show the price of the commodity
(3) After checking the plan, click【Fill in information】


 Fill In Information
(1) Name and email address are defaulted to the member information.
(2) The default payment method is credit card, but bank transaction is also acceptable.
(3) By default, the system will selects [Automatic renewal after expiration] and save credit card number, you can also change it based on your needs.
(4) Click [Check Out ] to do the payment 
 

Selecting a payment method
(1) Select the type of the credit card 
(2) Fill in the Credit card number, Card valid thru and  CVV code
(3) Check the box to remember this payer information for next time subscribing. 
(4) Fill in the cardholder's name and cell phone number, a text message will be sent to your cell phone for you to check after the purchase
(5) Click [Pay Now]


Transaction Safety Verification
(1) SMS verification code will be sent to your cell phone to secure the transaction.
(2) Fill in the verification code you received.
(3) Click [Send Verification].
(4) The page will show payment success
(5) A notification letter will be sent to your email informing you that your subscription is successful and provide you with the product key
(6) Commodity subscription is successful

How to download and install the software?

Downloading files
(1) After successfully subscribing to the commodity and receiving a purchase letter
(2) Go back to the commodity page , take Ladder1-3 training at  [Education] as an
      Example, we select the L1-3 FANUC Turning Professional Version
(3) Scroll down and click on [Download]
(4) Here are the key service and  software installation file 
(5) Download both of the files seperately

Unzip the Key service
(1) Open the key service zip file 
(2) Click on the Step.exe file
(3) Use the system default installation setting.
(4) During the installation we will need to close  the windows security temporarily. 
(5) After installation, the system will tell you that you need to reboot to enable the key
       service function.
(6) We will wait until the software has been installed before restarting the computer.

Unzip the Software files
(1) Open the software zip file 
(2) Click on the Setup training courses file for the software installation
(3) Start the installation
(4) Use the system default installation setting.
(5) Here you will see the software that included in this package. They will all be selected by default
(6) The screen will show that the installation was successful.

Restarting the computer to enable the key service function
(1) Click on the Show hidden icon in the bottom right hand corner
(2) In the next section we are goint to teach you how to activate the product key
      with the key service
 

How to activate the product key?

Product Key Activation
(1) After successfully downloading the keyservice and software.
(2) Open the Renan subscription page and login to your account.
(3) Click the [Member Area]  at top right corner.
(4) Click on [Key Management], you will see your purchased products and product keys.
(5) Copy the serial number of the product key.
(6) Get to the desktop and click on the license managment at bottom right corner. 
(7) Click on the plus sign next to the member, click on [Subscription], and click on [Verify].
(8) Paste the product key serial number at product key verify column, and click OK. 
(9) The system showed that the verification is successful.

Using Software
(1) Click on the RenAnSoft Launcher icon on the desktop.
(2) Click on the purchased software (Take NcEditor as example).
(3) Open the demonstrate Folder, ex. \F168.
(4) Open the file, ex.  \F168\01041.CNC.
(5) Start the turning simulation.
(6) Software works normally.
 

How to get software trial version?

Commodities Selection
(1) How to get the free trial version of our commodities
(2) After registering your account, you can start browsing commodities. 
(3) The top row are the categories of commodity, you can select according to your needs
(4) Take the NcEditor in [Commodities] as an example. 
(5) Scroll down to see our commodity specifications and introduction video.

Start the Free Trial subscriprion
(6) First, select the use version you want to use
(7) Then, choose a subscription plan, which can be divided into 1, 3, 12 months or a free trial version.
(8) After selecting the free trial version, click 【Free Trial 】 button.

Shopping List
(1) After checking the plan, click【Get Trial Version 】 at the order summary on the right side

Order Established
(1) The page will shows order established 
(2) Click 【Order Record 】button
(3) Here, you are able to check the order number, order time and paymnt method.

Check the product key
(1) Click the [Key management ] at Member area
(2) Here, you will see the serial code of the free trial version NcEditor
(3) For how to activate the product key, please check the turtorial video of “ Product Key Activation”
 

Product Unsubscribe

      (1) Login to member account
      (2) Open the member area
      (3) Open the  [My Subscription Area]
      (4) Switch the product auto-subscribe button to cancel

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